winbt's Privacy Policy
Protecting your personal information is our highest priority. Your data is kept completely secure through SSL encryption and a fair play policy.
Introduction & Scope of Policy
winbt operates a safe and reliable online betting and casino platform for players in Bangladesh. This Privacy Policy ("Policy") explains how winbt collects your personal information, the purposes for which it is used, who it may be shared with, and how it is kept secure.
This Policy applies to the winbt website and all of its associated services. By creating an account or using our services on the platform, you are considered to have agreed to the terms of this Policy. If you have any objection to any part of this Policy, please contact our support team.
winbt always follows current data protection standards. We transfer and store your information using industry-standard SSL (Secure Socket Layer) encryption technology so that no unauthorised party can access it.
What Information We Collect
winbt collects only the information necessary for the proper operation of our services. The types of information we collect are described in the categories below.
Identity Information
- Full name
- Date of birth
- National ID or passport number
- Address (for billing or contact purposes)
- Email address
- Mobile number
Financial Information
- bKash, Nagad, Rocket, or Upay account number
- Bank account details (where applicable)
- Transaction history
- Deposit and withdrawal records
We never store your full payment PIN or password.
Technical Information
- IP address
- Browser and device type
- Cookie data and session information
- Time and duration of site visits
- Click and navigation logs
Gaming Activity Information
- Betting history and results
- Preferred games and categories
- Bonus usage records
- Responsible gaming settings (limit configurations, etc.)
Purpose of Information Use
winbt uses the information collected from you only for the following legitimate purposes:
- Account management and verification: Creating your account, confirming your identity, and verifying age (21+).
- Payment processing: Securely processing deposits and withdrawals via bKash, Nagad, Rocket, Upay, and bank transfer.
- Service improvement: Personalising your gaming experience and improving platform performance.
- Customer support: Providing 24/7 assistance via live chat and email.
- Security and fraud prevention: Detecting suspicious activity and keeping accounts secure.
- Responsible gaming: Identifying patterns of excessive betting and providing the necessary support.
- Legal compliance: Maintaining required records in accordance with applicable laws and regulations.
- Communications: Sending important policy changes, security notices, and account-related updates.
winbt does not sell or rent your information to any third party for marketing purposes without your consent.
Information Sharing
winbt stores your personal information strictly. However, in certain limited circumstances it may be necessary to share information with third parties:
Service Provider Partners
We share only the necessary information with trusted providers of payment processing, technical infrastructure, and gaming software. These partners are contractually bound to follow the same level of data protection policy.
Legal Requirements
Information may be provided to authorities in response to court orders, investigations by regulatory bodies, or other legal obligations. In such cases we provide only as much information as is requested.
Fraud and Security Matters
Relevant information may be shared with security agencies to prevent account fraud, money laundering, or other illegal activity.
winbt does not sell your information to advertisers, data brokers, or unrelated third parties under any circumstances.
Cookies & Tracking Technologies
winbt uses cookies and similar technologies to improve your browsing experience and ensure the proper functioning of the platform.
Essential Cookies
These cookies are essential for the basic functionality of the site — keeping login sessions active, security verification, and saving language preferences. The site will not work properly without them.
Functional Cookies
These remember your preferences and settings — such as your preferred game categories, gaming limits, and security settings. They personalise your experience.
Analytics Cookies
These collect anonymous statistics to understand which parts of the site are used most. This information helps us improve our services.
Managing Cookies
You can turn off non-essential cookies from your browser settings. However, this may limit some functionality of the site.
Data Security & Retention
winbt uses industry-standard technology and processes to ensure the security of your information:
- SSL/TLS encryption: All data transfers are secured with 256-bit SSL encryption.
- Secure servers: Your information is stored on secure, access-controlled servers.
- Access controls: Only authorised staff can access your information, and only as needed to provide services.
- Regular security reviews: Our security measures are regularly tested and improved.
- Password hashing: Your password is never stored directly; it is hashed using advanced cryptographic methods.
Your information is retained for the duration of an active account and for as long as necessary to meet subsequent legal and business requirements. Records of financial transactions are required by applicable law to be kept for a specified period.
If you wish to close your account, please contact our support team. After the account is closed, we will take steps to delete personal information other than what is required to fulfil legal obligations.
Your Rights
As a user of the winbt platform, you have the following rights:
Right to Access
You may request to know what information we have collected and stored about you, and to receive a copy of it.
Right to Rectification
If any information on your account is incorrect or incomplete, you may request that it be corrected.
Right to Erasure
You may request the deletion of personal information that falls outside of legal obligations. This process begins when an account is closed.
Right to Object to Processing
You may object to the use of your information for marketing communications or personalised services, and withdraw your consent.
To exercise any of the above rights, please contact our support team. We will respond to your request within a reasonable time of receipt. However, we may be required to retain certain information for a specific period due to legal obligations.
Protection of Minors
winbt is a responsible gaming platform and places the highest importance on the protection of minors. Our services are for those aged 21 and over only.
We carry out an age verification process at the time of registration. If we identify information indicating a user under 21 on any account, that account will be suspended immediately and the collected information will be deleted.
If you believe a minor is using our platform, whether intentionally or unintentionally, please notify our support team.
Third-Party Services
The winbt platform may integrate software from various game providers including Pragmatic Play, Evolution Gaming, Spribe, JILI, and PG Soft. These providers have their own privacy policies. winbt is not responsible for their data collection practices, but we verify whether they meet our standards.
Services such as bKash, Nagad, Rocket, and Upay are used for payment processing. These services have their own privacy policies, and their terms will apply when you transact directly with them.
Policy Changes & Updates
winbt may review and update this Privacy Policy from time to time. We will notify you of changes via email or through a notice on the platform before they take effect.
For significant changes, we will seek your explicit consent. Continued use of the platform after a policy update will be taken as your agreement to the new policy.
The date of each update will be noted at the top of the page as "Last Updated". We recommend that you review this Policy regularly.
Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy, our support team is always ready to help.
Live Chat Support
Use the live chat option on the platform for 24/7 instant support. Support is available in both Bengali and English.
Email Support
Email us for any privacy-related matter:
[email protected]
We operate on Bangladesh Standard Time (BST, UTC+6). Our support team will respond to your request as soon as possible after receipt. Identity verification may be required for complex privacy-related requests.